🛍️ Returns & Exchanges Policy — Reina Blanca®

At Reina Blanca®, every detail of your experience matters — from your first click to the final drop.
We follow all health and consumer regulations under ANVISA (Brazil’s National Health Surveillance Agency) and the Consumer Defense Code.

🔄 Returns and Exchanges

Due to the nature of our cosmetic and personal care products, we do not accept returns or exchanges of opened or used items, in compliance with health and hygiene regulations.

🗓️ Right of withdrawal

If your order arrives damaged or defective, you may request a return within 7 calendar days of receipt, under the right of withdrawal (as per Brazil’s Consumer Code, Art. 49).

📩 How to request a return

Please email [email protected] with the following:

• Order number

• Full name

• Photo of the defective or damaged product

Our team will get back to you promptly to coordinate a refund or replacement.

🚫 Items not eligible for return:

• Opened or used items

• Products damaged by misuse

• Returns requested outside the allowed timeframe

🌿 Our commitment

All Reina Blanca® products are shipped with sealed packaging and pass through strict quality control to ensure you receive pure formulas with our signature sensorial care — just as they were created.